http://www.bizsnap.com/blog/human-resources/payroll/intuit-to-acquire-paycycle/ Helping you get stuff done for your business in a snap Wed, 16 Sep 2009 09:26:11 +0000 http://wordpress.org/?v=2.8.1 hourly 1 http://www.bizsnap.com/blog/human-resources/payroll/intuit-to-acquire-paycycle/comment-page-1/#comment-36 Frances Limoncelli Fri, 24 Jul 2009 19:35:26 +0000 http://www.bizsnap.com/blog/?p=19#comment-36 Today I received an email from Intuit telling me that they have acquired Paycycle. As a user of Paycycle and a former user of Intuit software, I’d like to post my feedback letter to Paycycle; sent to them today. Hello, Paycycle. I really, really like your service. I have found it extremely easy to use and when I needed help the ease of contact and efficiency and demeanor of the staff were a dream. I have recommended you to countless friends. Now that you are being acquired by Intuit, I’m concerned. My experience with their software is that it is needlessly complicated, not user-friendly and doesn’t INTUIT the kinds of things I need to do. Today I clicked the link in the notification email they sent me to try to send this directly to them. After ten frustrating minutes I still had not been able to make contact. The “feedback” links are broken; the customer support links force you to choose an Intuit software (which I don’t use) in order to submit a request for support, and there is no other contact method available. Typical of Intuit. What a contrast to come to your Paycycle site, click the contact link on the bottom of the home page and immediately get easy to use choices of contact, like the email form I am using right now. So, please send this email to your new overlords at Intuit. Tell them I am concerned. I want Paycycle to stay the same. If anything, Intuit should learn from a company that’s doing it right, not impose its own flawed methods on Paycycle. I am beginning research on other payroll services NOW, so that the minute Paycycle becomes Intuit-like, I will be able to change immediately. Thank you for your previous FANTASTIC service. It is greatly appreciated. If the creators of Paycycle come up with something else, let me know. Frances Limoncelli If you hate Intuit like I do, or if you love Paycycle, speak out and tell them to keep it the same! Today I received an email from Intuit telling me that they have acquired Paycycle. As a user of Paycycle and a former user of Intuit software, I’d like to post my feedback letter to Paycycle; sent to them today.
Hello, Paycycle.
I really, really like your service. I have found it extremely easy to use and when I needed help the ease of contact and efficiency and demeanor of the staff were a dream. I have recommended you to countless friends.
Now that you are being acquired by Intuit, I’m concerned. My experience with their software is that it is needlessly complicated, not user-friendly and doesn’t INTUIT the kinds of things I need to do. Today I clicked the link in the notification email they sent me to try to send this directly to them. After ten frustrating minutes I still had not been able to make contact. The “feedback” links are broken; the customer support links force you to choose an Intuit software (which I don’t use) in order to submit a request for support, and there is no other contact method available. Typical of Intuit.
What a contrast to come to your Paycycle site, click the contact link on the bottom of the home page and immediately get easy to use choices of contact, like the email form I am using right now. So, please send this email to your new overlords at Intuit. Tell them I am concerned. I want Paycycle to stay the same. If anything, Intuit should learn from a company that’s doing it right, not impose its own flawed methods on Paycycle.
I am beginning research on other payroll services NOW, so that the minute Paycycle becomes Intuit-like, I will be able to change immediately.
Thank you for your previous FANTASTIC service. It is greatly appreciated. If the creators of Paycycle come up with something else, let me know.
Frances Limoncelli
If you hate Intuit like I do, or if you love Paycycle, speak out and tell them to keep it the same!

]]> http://www.bizsnap.com/blog/human-resources/payroll/intuit-to-acquire-paycycle/comment-page-1/#comment-2 Sally B. Thu, 04 Jun 2009 01:06:20 +0000 http://www.bizsnap.com/blog/?p=19#comment-2 Thanks for this post -- we are a PayCycle customer and heard nothing about this from the company, but saw something in the news and were wondering what it is going to mean for us. We are going to sit tight for now and hopefully nothing changes, because we've been happy with PayCycle. Thanks for this post — we are a PayCycle customer and heard nothing about this from the company, but saw something in the news and were wondering what it is going to mean for us. We are going to sit tight for now and hopefully nothing changes, because we’ve been happy with PayCycle.

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